How ‘Available’ is Your Estate Agent?

Posted on Monday, July 11, 2016

One thing the team here at The Property Cloud have in common is that we’ve all bought and sold homes in the past.

This means we have walked a mile in our clients’ shoes and can see our business from their perspective.

We were discussing this just last week. One of the biggest frustrations we had with our individual dealings with estate agents was how hard it was to speak with them. Basic stuff, but very important when you’re making what will probably be the biggest purchase/sale of your life.

I remember when I was in the process of buying my home and leaving messages for a particular agent to call me, me and my wife both tried on several occasions but only got a response after we dropped a note through the sellers door to let them know we were keen to view. Not something I feel I should have been doing, but needs must. 

It was one of the things we vowed to do differently when we started The Property Cloud.

That’s why we include our mobile numbers on our business cards. That’s also why we operate an ‘out of hours’ service whereby, if a client wants to contact us after usual office hours, they can. It’s what drives us to provide a better service than any of our competitors. 

In the age of the internet we could have gone down the route of being an online only estate agency, doing the majority of our work over the phone or via email.

But from our own buying and selling experiences we agreed that providing a face to face, personal service would help us deliver an even better client experience, one that our clients would be enthusiastic to recommend. 

For me that face to face interaction is incredibly important.

When you instruct an agent to work on your behalf you want there to be trust and rapport. We believe the best way to achieve that is by meeting with and talking to people about their needs, working with them to help them reach their goal, be on hand to provide support & be the agent our clients can rely on. 

Thanks for reading,

Aaron Kirk

Director

 

Want to get a SOLD or LET sign outside your property quicker? Call The Property Cloud and our team on 020 8935 5256 or email: aaron@the-property-cloud.co.uk for honest, expert and friendly advice.